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Original file line number Diff line number Diff line change
Expand Up @@ -13,7 +13,7 @@ author: cheny0, Fabiomorais87, jorge-campo
The Keycard PIN functions as a password for your Keycard. You can change it at any time as long as you know the current Keycard PIN.

<Admonition type="caution">
If you enter the wrong PIN three times, your Keycard locks. You need to [unlock it](./unlock-your-keycard.mdx) or [perform a factory reset](./factory-reset-your-keycard.mdx). Your funds are safe as long as you know the [recovery phrase](../profile/understand-your-status-keys-and-recovery-phrase.mdx#about-your-recovery-phrase).
If you enter the wrong PIN three times, your Keycard blocks. You need to [unblock it](./unblock-your-keycard.mdx) or [perform a factory reset](./factory-reset-your-keycard.mdx). Your funds are safe as long as you know the [recovery phrase](../profile/understand-your-status-keys-and-recovery-phrase.mdx#about-your-recovery-phrase).
</Admonition>

## Change your Keycard PIN
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Expand Up @@ -11,7 +11,7 @@ roles:
The Status app is currently in its beta stage. This means the application is still undergoing active development, and certain features described in this document may function differently or be unavailable within the app.
</Admonition>

A factory reset deletes all the existing data on your Keycard. Consider performing a factory reset when your Keycard holds accounts you no longer use, if it is locked, or when you want to use it with a sixth device.
A factory reset deletes all the existing data on your Keycard. Consider performing a factory reset when your Keycard holds accounts you no longer use, if it is blocked, or when you want to use it with a sixth device.

<Admonition type="caution">
Make sure you know the recovery phrase for the accounts you store on your Keycard before you factory reset it. If you don't know the recovery phrase, see [If you lose your Status password or recovery phrase](../profile/if-you-lose-your-status-password-or-recovery-phrase.mdx).
Expand All @@ -30,10 +30,10 @@ A factory reset deletes all the existing data on your Keycard. Consider performi
## When to factory reset your Keycard

- **You want to use the Keycard for other accounts** - One Keycard can only store accounts using the same recovery phrase. If you want to use the Keycard with accounts associated with a different recovery phrase, you need to perform a factory reset.
- **Your Keycard is locked** - Your Keycard becomes locked after entering the wrong PIN three times. You can [unlock it with your recovery phrase](./unlock-your-keycard.mdx) or factory reset it.
- **Your Keycard is blocked** - Your Keycard becomes blocked after entering the wrong PIN three times. You can [unblock it with your recovery phrase](./unblock-your-keycard.mdx) or factory reset it.
- **You want to use the Keycard on a sixth device** - You can pair your Keycard with up to five devices. If you want to use the Keycard on a sixth device, you need to factory reset the Keycard to clear the information from previous devices.

## Factory reset an unlocked Keycard
## Factory reset an unblocked Keycard

Before you start, make sure you have the recovery phrase of the accounts on your Keycard. To find out which Status Wallet accounts are on your Keycard, check out [Understand your Status Wallet accounts and keys](../profile/understand-your-status-keys-and-recovery-phrase.mdx).

Expand Down Expand Up @@ -79,9 +79,9 @@ Before you start, make sure you have the recovery phrase of the accounts on your
</TabsContent>
</Tabs>

## Factory reset a locked Keycard
## Factory reset a blocked Keycard

Your Keycard locks itself after entering a wrong PIN three times. If you can't [unlock your Keycard](./unlock-your-keycard.mdx) but still want to reset it, you can perform a factory reset to remove the data on the Keycard.
Your Keycard blocks itself after entering a wrong PIN three times. If you can't [unblock your Keycard](./unblock-your-keycard.mdx) but still want to reset it, you can perform a factory reset to remove the data on the Keycard.

<Tabs defaultValue="Desktop">
<TabsList size={32}>
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Expand Up @@ -2,28 +2,28 @@
id: 1456
revision: '0'
language: en
title: If you can't unlock your Keycard
title: If you can't unblock your Keycard
author: cheny0, jorge-campo
roles:
---

Your Keycard locks itself after entering a wrong PIN three times. To keep using your Keycard, you must [unlock it](./unlock-your-keycard.mdx) with your Keycard PUK or recovery phrase.
Your Keycard blocks itself after entering a wrong PIN three times. To keep using your Keycard, you must [unblock it](./unblock-your-keycard.mdx) with your Keycard PUK or recovery phrase.

If you don't remember the recovery phrase of the profile or Wallet accounts on your Keycard, and you didn't set a Keycard PUK or you lose the PUK, you can't unlock your Keycard.
If you don't remember the recovery phrase of the profile or Wallet accounts on your Keycard, and you didn't set a Keycard PUK or you lose the PUK, you can't unblock your Keycard.

<Admonition type="tip">
If your Keycard is not locked, but you lose the recovery phrase, you can still access your Status profile or Wallet accounts. However, to protect your funds and profile data, you should [create a new Status profile](../getting-started/run-the-status-app-for-the-first-time.mdx). For more information, check out [If you lose your recovery phrase](../profile/if-you-lose-your-status-password-or-recovery-phrase.mdx#if-you-lost-your-recovery-phrase-but-know-your-status-password).
If your Keycard is not blocked, but you lose the recovery phrase, you can still access your Status profile or Wallet accounts. However, to protect your funds and profile data, you should [create a new Status profile](../getting-started/run-the-status-app-for-the-first-time.mdx). For more information, check out [If you lose your recovery phrase](../profile/if-you-lose-your-status-password-or-recovery-phrase.mdx#if-you-lost-your-recovery-phrase-but-know-your-status-password).
</Admonition>

## What to do if you can't unlock your Keycard
## What to do if you can't unblock your Keycard

If you can't unlock your Keycard, you have two options:
If you can't unblock your Keycard, you have two options:

**1. Check if you are signed in to your Status profile with biometrics enabled on Status Desktop.**

- **Yes**: You may still be able to save your wallet funds by [sending them to a different address](../wallet/send-crypto-to-someone.mdx) using your [biometrics on Status desktop](../profile/enable-biometrics-for-your-status-profile.mdx).

- **No**: You can't unlock your Keycard or access your funds. Your data and wallet funds are lost permanently. To understand why, read [What happens if you can't unlock your Keycard](#what-happens-if-you-cant-unlock-your-keycard).
- **No**: You can't unblock your Keycard or access your funds. Your data and wallet funds are lost permanently. To understand why, read [What happens if you can't unblock your Keycard](#what-happens-if-you-cant-unblock-your-keycard).

**2. Repurpose your Keycard.**

Expand All @@ -33,7 +33,7 @@ If you can't unlock your Keycard, you have two options:
The factory reset erases all data, including the private key of the current profile or Wallet accounts on the Keycard.
</Admonition>

## What happens if you can't unlock your Keycard
## What happens if you can't unblock your Keycard

Unfortunately, you lose access to your Status data and wallet funds forever.

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4 changes: 2 additions & 2 deletions apps/status.app/content/help/keycard/index.mdx
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Expand Up @@ -24,7 +24,7 @@ Protect your Status profile and Wallet accounts using the Keycard hardware walle
- [Change your Keycard **PIN**](./change-your-keycard-pin.mdx)
- [**View the profile or Wallet accounts** on your Keycard](./view-the-profile-or-wallet-accounts-on-your-keycard.mdx)
- [**Back up** to an additional Keycard](./back-up-to-an-additional-keycard.mdx)
- [**Unlock** your Keycard](./unlock-your-keycard.mdx)
- [If you **can't unlock** your Keycard](./if-you-can-t-unlock-your-keycard.mdx)
- [**Unblock** your Keycard](./unblock-your-keycard.mdx)
- [If you **can't unblock** your Keycard](./if-you-can-t-unblock-your-keycard.mdx)
- [**Factory reset** your Keycard](./factory-reset-your-keycard.mdx)
- [**Stop using Keycard** for your Wallet account or profile](./stop-using-keycard-for-your-wallet-account-or-profile.mdx)
Original file line number Diff line number Diff line change
Expand Up @@ -272,7 +272,7 @@ Here you can find the differences in Keycard functionality for Status app releas
</TableRow>

<TableRow>
<TableCell>[Unlock](./unlock-your-keycard.mdx)</TableCell>
<TableCell>[Unblock](./unblock-your-keycard.mdx)</TableCell>

<TableCell>
<CrossCircleIcon />
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Expand Up @@ -55,7 +55,7 @@ To help you remember the accounts on your Keycard, you name your Keycard and the

![](https://res.cloudinary.com/dhgck7ebz/image/upload/v1723452093/Help/Documentation%20Screens/Keycard/1150/1150_1_Screen_Light.png)

When you first set up a Keycard, you set a PIN to protect the Keycard from unauthorized access, and you can [change the PIN](./change-your-keycard-pin.mdx) anytime. If you enter the wrong PIN three times, your Keycard locks, requiring you to [unlock it](./unlock-your-keycard.mdx). You can also [set up a PUK](./create-a-keycard-puk.mdx) to help unlock your Keycard.
When you first set up a Keycard, you set a PIN to protect the Keycard from unauthorized access, and you can [change the PIN](./change-your-keycard-pin.mdx) anytime. If you enter the wrong PIN three times, your Keycard blocks, requiring you to [unblock it](./unblock-your-keycard.mdx). You can also [set up a PUK](./create-a-keycard-puk.mdx) to help unblock your Keycard.

![](https://res.cloudinary.com/dhgck7ebz/image/upload/v1723452262/Help/Documentation%20Screens/Keycard/1150/1150_3_Screen_Light.png)

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Original file line number Diff line number Diff line change
Expand Up @@ -2,7 +2,7 @@
id: 1133
revision: '1'
language: en
title: Unlock your Keycard
title: Unblock your Keycard
author: cheny0, Fabiomorais87, jorge-campo
roles:
---
Expand All @@ -12,19 +12,19 @@ roles:
</Admonition>

<Admonition type="info">
Currently, you can unlock your Keycard with the PUK on Status desktop only, and with the recovery phrase on both mobile and desktop apps. For more information, see [Keycard functionality by platform](./keycard-functionality-by-platform.mdx).
Currently, you can unblock your Keycard with the PUK on Status desktop only, and with the recovery phrase on both mobile and desktop apps. For more information, see [Keycard functionality by platform](./keycard-functionality-by-platform.mdx).
</Admonition>

To prevent unauthorized access, your Keycard locks itself after entering a wrong PIN three times. To keep using your Keycard, you must unlock it.
To prevent unauthorized access, your Keycard blocks itself after entering a wrong PIN three times. To keep using your Keycard, you must unblock it.

## What to expect

- Once unlocked, your Keycard is ready for use, just like before it was locked.
- To unlock the Keycard, you can use the [recovery phrase](../profile/understand-your-status-keys-and-recovery-phrase.mdx) of the profile or Wallet accounts on your Keycard, or the [Keycard PUK](./create-a-keycard-puk.mdx).
- If you don't remember your recovery phrase or Keycard PUK, read [If you can't unlock your Keycard](./if-you-can-t-unlock-your-keycard.mdx).
- You can use any device running Status to unlock a Keycard. You don't have to use the device running the Status profile that the Keycard is linked to.
- Once unblocked, your Keycard is ready for use, just like before it was blocked.
- To unblock the Keycard, you can use the [recovery phrase](../profile/understand-your-status-keys-and-recovery-phrase.mdx) of the profile or Wallet accounts on your Keycard, or the [Keycard PUK](./create-a-keycard-puk.mdx).
- If you don't remember your recovery phrase or Keycard PUK, read [If you can't unblock your Keycard](./if-you-can-t-unblock-your-keycard.mdx).
- You can use any device running Status to unblock a Keycard. You don't have to use the device running the Status profile that the Keycard is linked to.

## Unlock your Keycard
## Unblock your Keycard

<Tabs defaultValue="Mobile">
<TabsList size={32}>
Expand All @@ -50,9 +50,9 @@ To prevent unauthorized access, your Keycard locks itself after entering a wrong
1. Tap <ContextTag>Ready to scan</ContextTag>.
1. Tap and hold your Keycard near the top (iPhone) or back (Android) of your phone to scan your Keycard.

### Step 2: Unlock your Keycard
### Step 2: Unblock your Keycard

1. Tap <ContextTag icon={<KeycardIcon />}>Unlock Keycard</ContextTag>. Then tap <ContextTag>Continue</ContextTag>.
1. Tap <ContextTag icon={<KeycardIcon />}>Unblock Keycard</ContextTag>. Then tap <ContextTag>Continue</ContextTag>.
1. Enter the recovery phrase and tap <ContextTag>Continue</ContextTag>.
1. Enter and confirm your new Keycard PIN.
1. If the Keycard stores the keys of your profile, configure your device's biometrics (fingerprint, face or other) to fill in your password. To enable biometrics later, tap <ContextTag>Maybe later</ContextTag>.
Expand All @@ -62,9 +62,9 @@ To prevent unauthorized access, your Keycard locks itself after entering a wrong

<TabsContent value="Desktop">
1. From the navigation sidebar, click <ContextTag icon={<SettingsDesktopIcon />}>Settings</ContextTag> > <ContextTag icon={<KeycardDesktopIcon />}>Keycard</ContextTag>.
1. Choose the Keycard to unlock and click <ContextTag>Unlock Keycard</ContextTag>.
1. Choose the Keycard to unblock and click <ContextTag>Unblock Keycard</ContextTag>.
1. Open the Status app and plug in your Keycard using a card reader. Allow the connection request if you see a security alert from your computer.
1. Select <ContextTag>Unlock using PUK</ContextTag> or <ContextTag>Unlock using seed phrase</ContextTag>.
1. Select <ContextTag>Unblock using PUK</ContextTag> or <ContextTag>Unblock using seed phrase</ContextTag>.
1. Enter the PUK or recovery phrase and click <ContextTag>Next</ContextTag>.
1. Enter and confirm your new Keycard PIN.
1. Click <ContextTag>Done</ContextTag>.
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