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refresh-mailbox errors on getTicket() on null #862

@didier-beez

Description

@didier-beez

Bug report

Title

Fresh Uvdesk installation Community Version v1.1.8; Core Version v1.1.7
PHP 8.1.33
Using Microsoft Apps O365 Enabled and Verified
Mailbox Enabled

Issue Description

When I run the script docker exec uvdesk-app php bin/console uvdesk:refresh-mailbox [email protected]

# Retrieving mailbox configuration details for [email protected]:
  - Found a total of 3 emails in mailbox since 2025-10-23

  # Processing all found emails iteratively:
    API http://localhost:8000/en/member/mailbox/outlook/listener

    - Processing email 1 of 3:
      200 Received a self-referencing email where the sender email address matches one of the configured mailbox address. Skipping email from further processing.

    - Processing email 2 of 3:
In MailboxService.php line 782:
  Call to a member function getTicket() on null  

uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [--secure] [--] [<emails>...]

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