Changed from old manner of webhooks to new, now not working

[Neobond]

Emby Server: 4.9.2.6
Plex Server: Version 1.42.2.10156
Watchstate: 0.4.3

Hi Guys,

Seems My URL for Emby and Plex was

http://192.168.178.11:8081/v1/api/backend/Emby/webhook (or Plex instead of Emby)

and I changed it today to the new

http://192.168.178.11:8081/v1/api/webhook

But now watched state in Plex is not being synced in realtime to Emby.

If I run a local Import to Plex backend and then Export on Emby then Continue Watching is updated on Emby as expected.

Before today I had some issues getting play state synced (but it worked) if I watched something fully on Plex, Emby would sometimes show it as in progress or with a few minutes of the episode remaining. This is why I decided to check Watchstate in the first place and I switched to the new Webhooks format.

I am hoping I do not need local HTTPS for the webhook to work? (In the FAQ it written that way as http://192.168.178.11:8081/v1/api/webhook).

My environment:

Cheers in advance.

[arabcoders]

Hello,

You dont need https, check More > events for on_progress events it should show you what is happening

[Neobond]

It looks like the on_progress never happened after finishing watching my program

The last was 9 hours ago, when the webhooks had the old format!

[arabcoders]

what do you have in your webhook.XXXX.log? it should records all events

[Neobond]

I put it in a file

webhook.txt

Cheers!

[arabcoders]

[26/10 20:18:15]: webhook.INFO: [G] Request from 'Plex' didn't match any user/backend. .... []

you probably need to edit your backend and re-select the userID, before in v1 we didnt really enforce correct userID.

[Neobond]

Alright I will try that thanks!

BTW I only have one userid in each. I experimented adding Jellyfin next to Emby this weekend too but it didn't work out so I removed it completely from my NAS (and WatchState). I just have 1 Plex and Emby server and one userid.

[arabcoders]

Alright I will try that thanks!

BTW I only have one userid in each. I experimented adding Jellyfin next to Emby this weekend too but it didn't work out so I removed it completely from my NAS (and WatchState). I just have 1 Plex and Emby server and one userid.

No worries, just recheck the IDs. if it's too much you could remove /config and start new with new data to validate =)

[Neobond]

Both look correct, the only thing I am wondering is if the Local User being set as Main is wrong and I need to re-add it as a new backend again?

The Emby backend has my userid selected (Steve)

[arabcoders]

It shouldn't have any bearing on plex, i'd suggest stop the container and move /config and start fresh and see if this fixes your issue, the Backend Unique ID could be different as well if you have/did reinstall your plex

[Neobond]

Thanks, I will do that!

[Neobond]

I watched a film but it wasn't marked as played in Emby, run_task.dispatch and process_request marked it as played on_progress wasn't updated (last run 2 hours ago). I'm going to bed now, will look in the morning, but I guess the import/export tasks will have run by then.

[Neobond]

This is in Latest Task Log

---

[22:54:07]
View WARNING: emby.progress: Not processing '#12755: The Big Heat (1953)' for 'Emby: main@emby'. No metadata was found.
[22:54:07] NOTICE: Backend clients didn't queue items to be updated.

Task: dispatch (Started: Sun, 21:55:08 UTC)
Command: /opt/app/bin/console events:dispatch -v
Exit Code: 0:Success (Ended: Sun, 21:55:08 UTC) - Took 0s

[22:55:08] NOTICE: Processing 'main@plex' tainted request 'The Big Heat (1953)'. (event: media.play), (state: unplayed), (progress: Yes), (request_id: 1f0b2b65-4306-6ede-bc9c-0242ac140008)
[22:55:08]
View NOTICE: DirectMapper: [T] 'main@plex' updated '#12755: The Big Heat (1953)' due to play progress change.

Task: dispatch (Started: Sun, 21:56:09 UTC)
Command: /opt/app/bin/console events:dispatch -v
Exit Code: 0:Success (Ended: Sun, 21:56:11 UTC) - Took 2s

[22:56:11]
View WARNING: emby.progress: Not processing '#12755: The Big Heat (1953)' for 'Emby: main@emby'. No metadata was found.
[22:56:11] NOTICE: Backend clients didn't queue items to be updated.

Task: dispatch (Started: Sun, 23:18:42 UTC)
Command: /opt/app/bin/console events:dispatch -v
Exit Code: 0:Success (Ended: Sun, 23:18:43 UTC) - Took 1s

[00:18:43] NOTICE: Processing 'main@plex' untainted request 'The Big Heat (1953)'. (event: media.scrobble), (state: played), (progress: No), (request_id: 1f0b2c20-a74e-639a-b696-0242ac140008)
[00:18:43]
View NOTICE: DirectMapper: [U] 'main@plex' Updated and marked '#12755: The Big Heat (1953)' as 'played'.

Task: dispatch (Started: Sun, 23:19:44 UTC)
Command: /opt/app/bin/console events:dispatch -v
Exit Code: 0:Success (Ended: Sun, 23:19:44 UTC) - Took 0s

[00:19:44]
View NOTICE: Processing 'main@plex' - '#12755: The Big Heat (1953)' push event.
[00:19:44]
View WARNING: emby.push: Ignoring '#12755: The Big Heat (1953)' for 'Emby: main@emby'. No metadata was found.
[00:19:44] NOTICE: SYSTEM: No play state changes detected.

Task: dispatch (Started: Sun, 23:27:53 UTC)
Command: /opt/app/bin/console events:dispatch -v
Exit Code: 0:Success (Ended: Sun, 23:27:54 UTC) - Took 1s

[00:27:54] NOTICE: Processing 'main@plex' tainted request 'The Big Heat (1953)'. (event: media.stop), (state: played), (progress: No), (request_id: 1f0b2c34-7712-6c62-ad7b-0242ac140008)

[arabcoders]

View WARNING: emby.progress: Not processing '#12755: The Big Heat (1953)' for 'Emby: main@emby'. No metadata was found.

Hello as you can read from the warning there is no metadata related to the item from emby.

This can happen due to many factors but most commonly:

1- the item is new and emby didnt sync yet.
2- you started fresh database but didnt run import
3- the item is matched differently between plex and emby and they don't share common identifiers.

Please from tools menu run duplicate file reference and data integrity and check the results.

[Neobond]

I am getting all kinds of weird errors now :(

I have run Import and Export several times, and also the "Force metadata import for this backend"

[arabcoders]

I am getting all kinds of weird errors now :(

I have run Import and Export several times, and also the "Force metadata import for this backend"

If you are running import/export its likely the database is locked during the operation if you check the logs it should show something about being locked, we really didn't change anything major in recent months as things have been very stable.

I will be online in discord in few hours if you are on we can discuss and debug live if you want. otherwise the inly thing i can recommend is to wait a bit if you have just run the import as its depends on how fast is your storage etc. you can also see the active process from the tools menu once everything is done it should only have 3 processes.

Then after that run the checks i mentioned.

I will ping you when i get in discord if your issue isn't resolved by the steps i outlined.

[Neobond]

Got it all working now, but long story short it was a combination of me renaming all tv show folders, experimenting with Jellyfin (on the same port as Emby) and transitioning from the old webhook method to the new. (example rename below)

Caitlin's Way (2000) to Caitlin's Way (2000) {tvdb-78785}

via Sonarr's rename utility. It messed up Plex, Emby and Watchstate good and proper.

Only way to resolve was to remove Plex and Emby backends, let Plex finish scanning the new folder structure (which reset all watch states) add Plex backend to Watchstate and then after importing "force local play state to this backend" from the backup in Watchstate which restored watched/unwatched on Plex.

Then I added Emby and did the same. Webhook sync between Plex and Emby is now working.

Watchstate even identified some folders that did not have episode numbers (Specials) that I cleaned up as well so that I don't keep getting those error reports.

The only error left is the Monster (2022) show that is mismatched on tvdb and imdb (years old known bug in Plex)