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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<title>Support & FAQ - NetMeter Extensions</title>
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<meta name="description" content="NetMeter Extensions Support Center. Find answers to frequently asked questions, report bugs, or request new features." />
<link rel="canonical" href="https://getnetmeter.com/faq.html" />
<!-- Favicons -->
<link rel="apple-touch-icon" sizes="180x180" href="favicon/apple-touch-icon.png">
<link rel="icon" type="image/png" sizes="32x32" href="favicon/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="16x16" href="favicon/favicon-16x16.png">
<link rel="manifest" href="favicon/site.webmanifest">
<link rel="shortcut icon" href="favicon/favicon.ico">
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;700;800&display=swap" rel="stylesheet">
<link href="styles.css" rel="stylesheet" />
<style>
.faq-item { margin-bottom: 2.5rem; }
.faq-question { font-weight: 700; color: var(--secondary-color); font-size: 1.15rem; margin-bottom: 0.75rem; display: block; }
.faq-answer { color: var(--text-muted); line-height: 1.7; }
.faq-section-title { margin: 4rem 0 2rem 0; padding-bottom: 0.5rem; border-bottom: 2px solid var(--primary-color); display: inline-block; font-size: 1.5rem; font-weight: 800; color: var(--secondary-color); }
/* Support Section Styles */
.support-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 1.5rem; margin-top: 1rem; }
.support-card { background: var(--background-color); border: 1px solid var(--border-color); padding: 1.5rem; border-radius: 16px; transition: transform 0.2s; }
.support-card:hover { transform: translateY(-4px); border-color: var(--primary-color); }
.support-card h3 { margin-top: 0 !important; font-size: 1.1rem !important; margin-bottom: 0.5rem !important; }
.support-card p { font-size: 0.9rem; margin-bottom: 1rem; }
.support-link { color: var(--primary-color); text-decoration: none; font-weight: 700; font-size: 0.95rem; display: flex; align-items: center; gap: 0.5rem; }
@media (max-width: 600px) { .support-grid { grid-template-columns: 1fr; } }
</style>
</head>
<body>
<!-- Sticky Header -->
<header class="site-header">
<nav class="nav-container">
<div class="nav-side left">
<a href="https://getnetmeter.com" class="nav-item" title="Home">
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><path d="M3 9l9-7 9 7v11a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2z"></path><polyline points="9 22 9 12 15 12 15 22"></polyline></svg>
<span>Home</span>
</a>
</div>
<a href="https://getnetmeter.com" class="nav-logo">NetMeter</a>
<div class="nav-side right">
<a href="release-notes.html" class="nav-item" title="Changelog">
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><line x1="8" y1="6" x2="21" y2="6"></line><line x1="8" y1="12" x2="21" y2="12"></line><line x1="8" y1="18" x2="21" y2="18"></line><line x1="3" y1="6" x2="3.01" y2="6"></line><line x1="3" y1="12" x2="3.01" y2="12"></line><line x1="3" y1="18" x2="3.01" y2="18"></line></svg>
<span>Changelog</span>
</a>
<a href="faq.html" class="nav-item" title="Help & Support">
<span>Help</span>
<svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="10"></circle><path d="M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3"></path><line x1="12" y1="17" x2="12.01" y2="17"></line></svg>
</a>
</div>
</nav>
</header>
<div class="container content-section">
<article class="content-card">
<h1>Support Center</h1>
<p class="last-updated">Everything you need to get the most out of NetMeter Extensions.</p>
<!-- Support & Feedback Hub -->
<h2 id="support" class="faq-section-title">Support & Feedback</h2>
<p class="faq-answer">Found a bug or have a suggestion? We're always looking to improve our tools based on your needs.</p>
<div class="support-grid">
<!-- Bug Report Card -->
<div class="support-card">
<h3>Report an Issue</h3>
<p>Spotted a technical glitch or a broken feature? Track it publicly on GitHub.</p>
<a href="https://github.com/NetMeter/netmeter.github.io/issues" target="_blank" class="support-link">
Open GitHub Issue
<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg>
</a>
</div>
<!-- Contact Card -->
<div class="support-card">
<h3>Direct Contact</h3>
<p>For general inquiries or private support requests, feel free to email us directly.</p>
<a href="mailto:netmeter.ext@gmail.com" class="support-link">
netmeter.ext@gmail.com
<svg width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"></path><polyline points="22,6 12,13 2,6"></polyline></svg>
</a>
</div>
</div>
<!-- NetMeter Web Section -->
<h2 id="web" class="faq-section-title">FAQ: NetMeter Web</h2>
<div class="faq-item">
<span class="faq-question">How do you measure bandwidth usage for supported websites?</span>
<p class="faq-answer">
We use several lightweight signals to estimate your data usage. Along with reading the Content-Length header, we apply carefully controlled patches to APIs like fetch, XHR, WebRTC, WebSocket, SSE, Beacon, native video/audio, and certain workers. These patches run quietly inside the page context and never alter how the site behaves.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Do these patches affect performance?</span>
<p class="faq-answer">
No. The instrumentation is minimal, non-intrusive, and designed to leave the website’s functionality completely unchanged. The site works exactly as it normally does; we simply provide helpful metrics in the background.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Why are some websites not supported?</span>
<p class="faq-answer">
Due to the dynamic nature of the internet, some complex site structures require significant development effort to ensure accuracy. We prioritize popular sites and are continually working to expand compatibility.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Do you log my credentials or browsing history?</span>
<p class="faq-answer">
<strong>No.</strong> We do not log credentials or browsing history. While we measure request payloads for bandwidth estimation, we do not read, log, or store any of the data contained within those payloads.
</p>
</div>
<!-- Cache & Data Cleaner Section -->
<h2 id="cleaner" class="faq-section-title">FAQ: Cache & Data Cleaner</h2>
<div class="faq-item">
<span class="faq-question">How is this different from Chrome's built-in "Clear Browsing Data"?</span>
<p class="faq-answer">
Chrome's tool is global and "all-or-nothing". Our cleaner is a <strong>surgical instrument</strong>: it lets you inspect and clean data for a <strong>single website</strong>. This means you can reset the state of one site without being logged out of everything else.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Is my data being read or sent anywhere?</span>
<p class="faq-answer">
Never. The extension only reads <strong>metadata</strong> (like key names and sizes) for analysis. It never reads the actual <strong>content</strong> of your localStorage or databases. All operations happen locally on your browser.
</p>
</div>
<div class="faq-item">
<span class="faq-question">I deleted a site's IndexedDB and it started showing errors. Why?</span>
<p class="faq-answer">
This is expected as IndexedDB often holds essential app data. Deleting it is like a "hard reset". Simply <strong>reloading the page</strong> will allow the site to rebuild its database and return to normal.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Will this extension slow down my browser?</span>
<p class="faq-answer">
No. We are obsessed with performance. The extension is extremely lightweight and uses smart throttling to ensure monitoring does not impact your browsing experience.
</p>
</div>
<div class="faq-item">
<span class="faq-question">Why does it require data access permissions?</span>
<p class="faq-answer">
To calculate the size of storage or clear the cache for a specific site, we need technical access to those browser APIs. We use these permissions responsibly and only for sites you choose to inspect.
</p>
</div>
</article>
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